Refund Policy

Contributions purchase digital visibility and participation in a live, changing ranking. Please read this policy before contributing. This policy may be updated as the Service grows.

The nature of the product

The ranking is competitive by design: positions can change at any moment as other contributions arrive. A later change in your country's position — including being overtaken, or your contribution ceasing to be the Leading Backer — is the product working as described, and is not by itself a defect or grounds for a refund.

When we do refund

• Duplicate payments caused by a technical error.
• Payments charged without a corresponding confirmed contribution.
• Technical failures on our side that prevented the contribution from being applied.
• Fraudulent use of your payment method (contact your bank as well).
• Any case where applicable mandatory consumer law grants you a right of refund. Nothing in this policy limits rights that cannot be waived.

Effect of refunds on the ranking

When a confirmed contribution is refunded, disputed or reversed, its effect on the country's total and on the Leading Backer position is reversed exactly once, and the ranking is recalculated. A public correction notice may be published. Financial records are retained as required by law.

How to request a refund

Write to singularityingenieria@gmail.com with the payment receipt (Stripe sends one by email) and the country you backed. We aim to respond within 5 business days.